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The article is based on information from the Citizens Advice Bureau, a reputable organization offering free, confidential, and impartial advice on legal, financial, housing, employment issues, and more.

With a team of experts, the bureau empowers individuals to make informed decisions and access resources to address challenges effectively, promoting social justice, equality, and positive change in communities.

Energy

• Your energy supply

Holidays and transport

• Travelling in Europe

• Claim compensation if your flight's delayed or cancelled

• Cancelling a package holiday

• Claim compensation for a holiday

• Get airline compensation for lost or delayed luggage

• Getting a refund for a cancelled or delayed train

Buying or repairing a car

• Buying a used car

• Problem with a used car

• Problem with a car repair

• If the car you bought is still on hire purchase

• Getting help from a motor trade association

• Find an approved garage

Scams

• Check if something might be a scam

• Check if you can get your money back after a scam

• What to do if you've been scammed

• Report a scam

• Get emotional support if you’ve been scammed

• Get help with scams

Something's gone wrong with a purchase

• If you want a refund for travel because of coronavirus

• Return faulty goods

• Claim using a warranty or guarantee

• If a company stops trading or goes out of business

• If something is advertised at the wrong price

• Report fake or counterfeit goods

• If something you ordered hasn't arrived

• If you think you've bought stolen goods

• If your clothes have been lost or damaged by a dry cleaner

• Claim compensation if an item or product causes damage

• Getting your money back if you paid by card or PayPal

• If you're unhappy about poor service

Insurance

• Insurance claims

• Problems with insurance policies

• Types of insurance

• Cancelling an insurance policy

Water

• Paying your water bill

• Problems with paying your water bill

• Interruptions to your water supply

• Complaints about your water supply

• Sewerage

Phone, internet or TV

• Check how to switch your internet, phone or TV provider

• If you’re struggling to pay your phone, internet or TV bill

• Cancelling a phone, TV, internet or mobile contract

• Dispute a mobile, phone, internet or TV bill

• Problem with an app, software or download

• Stop getting nuisance calls and texts

• What to do if your mobile phone is lost or stolen

• Complain about a premium rate phone charge or text message

• Check how much a call will cost

Home improvements

• Before you get work done on your home

• Problem with building work, decorating or home improvements

• Cancelling building or decorating work

You've changed your mind

• Changing your mind about something you've bought

• Cancelling a gym membership

• Cancelling a service you’ve arranged

• If you were misled or pressured into buying something you didn’t want

• Cancel something you bought on hire purchase

Post

• Stop getting junk mail

• Check post collection and delivery times

• If your post has been damaged, lost or delayed by Royal Mail

• Claiming compensation from Royal Mail

• If you’re not happy with Royal Mail’s decision about compensation

Get more help

• Solve an ongoing consumer problem with a business seller

• Reporting to Trading Standards

• If you need more help in the Channel Islands or the Isle of Man

• Contact the consumer service

• Complaining to an ombudsman

• Find a trader and check you can trust them

Template letters

• Consumer template letters

Event tickets

• Buying event tickets safely online

• Complaining about an event

• Getting a refund on an event ticket

• Illegal ticketing websites

Vets and pets

• Complaining about a vet

• Pet gets ill or dies after buying